1. Who we are
Torbay Tailored Transfers (“we”, “us”) is a licensed private hire operator based in Torquay, Devon.
2. Data we collect
Contact details (name, email, phone), journey details (pickup/drop-off, dates, passengers), payment confirmations, and communication records (calls, WhatsApp, email). For business accounts we may collect invoicing and company details.
3. How we use your data
To provide and manage bookings, communicate updates, process payments, meet regulatory requirements, and improve our services. Business data may be used for account management and reporting.
4. Lawful bases
Performance of a contract (delivering your booking), legitimate interests (service quality, safety), and consent (marketing where opted-in).
5. Sharing
We may share limited details with drivers fulfilling your booking, payment processors, and regulatory authorities when required. We do not sell your data.
6. Retention
Journey records and invoices are retained as required for licensing and tax compliance (typically 6 years). Contact preferences are kept until you update or request deletion.
7. Security
Data is stored on secure systems with role-based access. We minimise data held on devices and use encryption where appropriate.
8. Your rights
You can request access, correction, deletion, restriction, and portability of your data. You may object to processing or withdraw consent at any time.
9. Contact
Email: privacy@torbaytailoredtransfers.co.uk
Phone: 01803 446 001
10. Complaints
You can complain to the ICO (ico.org.uk) or contact us first so we can help.
11. Updates
We may update this policy periodically. The latest version will always be available on this page.