Complaints Procedure

We take service issues seriously. Here’s how to raise a complaint and what to expect.

How to complain

Email hello@torbaytailoredtransfers.co.uk or call 01803 446 001 with your booking reference, date, and issue.

What we do

We acknowledge within 2 working days and aim to resolve within 7 working days. Safety-related matters are escalated immediately.

Escalation

If you’re unhappy with our response, you may contact Torbay Council Licensing or the Local Government Ombudsman.

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